The Frankie ~ Noir

To be eligible for a return:

• Items must be sent back within 14 days of delivery.
• Items must be in original condition — unworn, unwashed, with tags attached.
• Clothing must be undamaged (no tears or marks from trying on).

When returning an item, please note the following deductions will apply:

-The cost of postage will be deducted from your refund. 

– A 2% merchant processing fee will also be deducted from the refund total.

-Refunds are processed for the price of the goods returned, less the above deductions. 

Once the item passes our quality review, you will receive a credit note to use in our online store or a refund at our discretion.

Shipping

Australia 

- Free Regular shipping for all orders 

OR

- Express Shipping Rate $10.00 

All orders are sent via Australia Post's Express Service takes 2-5 business days to arrive after dispatch depending on your location.  Some regional areas & all NZ orders take longer.

https://auspost.com.au/mypost/track/#/search

NZ

- Free Regular shipping for all orders 

OR

- Express Shipping Rate $15.00

https://auspost.com.au/mypost/track/#/search
                                                                                               

International 

- Free Shipping for all orders 
- Express Shipping $20.00

If you are located outside of Australia, we offer Express Australia Post services:

- Express Rate $25.00
- Fully trackable
- Signature required

Once dispatched you will receive shipping confirmation and tracking details. Once your order arrives in your country it will be passed onto your local post office to complete delivery. We recommend contacting your local post office directly if you experience any problems with the delivery of your parcel.